Refund policy

RETURN & REFUND POLICY

At Perfect Pass RC we stand behind the quality of our products and want you to be happy with your purchase. Because our parts run in high-performance, high-stress environments, we keep clear rules about what can be returned and when.

RETURN WINDOW

You can request a return, exchange or defect claim within 14 days of delivery. Requests after 14 days are outside the return window (servo defects have their own 12-month warranty, below).

UNUSED, UNOPENED ITEMS

If you changed your mind or ordered the wrong part:

  • Unused items in their original, unopened packaging can be returned or exchanged within 14 days of delivery.
  • No restocking fee applies to unopened returns.
  • You pay the return shipping. Original shipping fees are non-refundable.
  • Your refund or exchange is issued after we receive the item.

OPENED OR USED ITEMS

  • Opened or used items are reviewed case by case; a return is not guaranteed.
  • Send photos and a short video of the item's current condition with your request.
  • If approved: a 15% restocking fee applies, you pay the return shipping, and the refund or exchange is issued after we receive the item and confirm it can be resold.

WE SHIPPED THE WRONG ITEM, OR THE PRODUCT IS NOT AS DESCRIBED

  • That's on us. We email you a prepaid return label, and for a wrong item we ship the correct one right away, without waiting for the return.
  • No fees and no restocking fee. Full refund or replacement, your choice.

MANUFACTURER DEFECTS

  • Servos are covered against manufacturer defects for 12 months from purchase.
  • All other products are covered against manufacturer defects for 14 days from delivery.
  • Send photos and a video showing the defect; a claim cannot be reviewed without them.
  • A confirmed defect is replaced at our cost. After the coverage period we can offer a paid replacement.

We do not accept returns or offer refunds for products damaged due to:

  1. Use or wear during operation
  2. Improper installation or handling
  3. Neglect, misuse, or external damage

Crash damage falls under these. Replacement parts are available for purchase.

DAMAGED IN SHIPPING

If the package arrived damaged, take photos of the outer box, the inner packaging and the product within 48 hours of delivery and send them with your order number. Each case is reviewed individually.

HOW TO START A RETURN OR CLAIM

  1. Contact us within 14 days of delivery through our contact form (perfectpassrc.com/pages/contact) or at support@perfectpassrc.com, with your order number, the reason and photos (a video for defects).
  2. We review every request within 3�5 business days and send return instructions if it is approved.
  3. Ship the item back as instructed. Refunds and exchanges are processed after we receive the return.

REFUNDS

  • Refunds go to your original payment method. You can choose a replacement product or store credit instead.
  • Shipping costs are non-refundable.
  • You are responsible for return shipping unless we state otherwise.

NOT ELIGIBLE FOR RETURN OR REFUND

  • Items that were used, installed or altered, unless approved as an opened return (see above).
  • Items damaged after delivery.
  • Requests made more than 14 days after delivery (servo defects: 12 months from purchase).

FRAUDULENT CHARGEBACKS & COLLECTION NOTICE

Initiating a chargeback after confirmed delivery of physical goods is considered fraudulent activity!

Perfect Pass RC takes this very seriously. We reserve the right to pursue immediate debt collection through a licensed third-party agency in such cases. This may, and likely will, result in the following:

  1. Additional collection and administrative fees.
  2. Permanent account suspension and blacklisting from our platform.
  3. Reporting of the incident to Shopify, Shop Pay, and associated payment processors.
  4. Submission of the debt (including customer name, email, shipping address, and transaction details) to all three major credit bureaus for official record, which may affect your credit score.
  5. Proof of delivery from USPS, UPS, FedEx, or DHL will be included as evidence of completed transaction and fulfillment.

This is a formal notice. You have been advised.

NEED HELP?

Contact our support team through the contact form at perfectpassrc.com/pages/contact or at support@perfectpassrc.com. We're here to help and want you to be thrilled with your purchase, within fair and reasonable terms.